A university disability services office shares how they worked together to create an effective workflow to appropriately provide access in crisis for students remotely during the COVID-19 Pandemic. The value standard was managing self and others during an unprecedented stressful time. Sharing how lessons learned through this experience have prepared us to deal with urgent, unexpected circumstances to serve a diverse population of students with disabilities. We will share best practices to serve our students during an unexpected shift to online classes and remote services. Strategies implemented on our initial day of teleworking with purposeful revisions over time. SDS staff band together and strengthened relationships with campus partners that will forever add to our approach as student affairs professionals.

Objectives:

• How our experiences can inform our colleagues so they can attend to personal needs while providing support services in their unique roles
• Overview of our Action Research as seen through Kurt Lewin’s 3 Step Model of Change
• How our experiences shaped our interactions with and support of one another, while facilitating accommodations for students with disabilities